Partnering with a reputable cleaning provider safeguards your home’s hygiene, protects your belongings, and ensures a seamless experience. Before committing, use these seven essential questions to evaluate potential services.
1. What Exactly Is Included in Your Standard Package?
Cleaning providers often bundle core tasks—dusting, vacuuming, mopping, bathroom sanitization, and kitchen surface cleaning—into a base rate. However, specialized services such as oven degreasing, upholstery shampooing, window washing, mold remediation, and post-renovation cleaning may incur extra fees. Clarify inclusions to make accurate price comparisons.
2. Are Your Cleaners Professionally Trained and Insured?
Verify that the company provides formal training covering safe chemical handling, equipment operation, and compliance with Singapore’s SS 533:2007 cleaning standards. Insurance protects both parties in case of accidents or inadvertent damage to furniture, fixtures, or flooring.
3. Which Cleaning Products and Equipment Do You Use?
Quality outcomes depend on effective tools and agents. Ask about vacuum models (preferably HEPA-filtered), steam-cleaning systems, and brands of detergents. If you have allergy sufferers or young children, confirm the availability of eco-friendly, non-toxic, or fragrance-free products.
4. How Are Your Staff Screened and Scheduled?
Consistent teams foster familiarity with your home’s layout and preferences. Inquire about background checks, staff retention rates, and whether the same crew services your home regularly. Reliable rosters minimize turnover and maintain service quality.
5. Do You Offer Satisfaction Guarantees or Re-Clean Policies?
A service confident in its standards will provide a guarantee or free re-clean within a specified period if initial work fails to meet agreed expectations. Confirm the process for reporting issues and any associated timeframes, ensuring swift resolution without additional cost.
6. Can You Provide References or Customer Reviews?
Request testimonials from recent clients—ideally in homes of similar size and complexity. Online ratings, word-of-mouth referrals, and case studies can reveal punctuality, thoroughness, and professionalism, helping you distinguish top-tier providers from the rest.
7. What Are Your Pricing Structure and Contract Terms?
Understand whether billing is hourly or based on fixed-rate packages, minimum session durations, and contract lengths. Clarify cancellation policies, peak-time surcharges (e.g., weekends or public holidays), and volume discounts for recurring bookings. Transparent pricing prevents unexpected charges and ensures alignment with your budget.
By asking these targeted questions, you’ll gain clarity on service scope, operational standards, and cost structures—empowering you to select a cleaning partner that aligns with your home care requirements and lifestyle.